Remote Operations management Jobs · Team Management

Lead a team of Credentialing Specialists and Operational Analysts to ensure efficient credentialing file processing. Provide coaching and training to strengthen credentialing knowledge and regulatory understanding. Monitor contractual Service Level Agreements, turnaround times, and quality metrics; drive corrective actions to maintain compliance.

Oversee daily operations of the Customer Remote Support team, managing a multi-channel technical support function. Enhance customer experience and optimize call center performance by implementing process improvements. Act as the primary escalation point for customer issues, ensuring adherence to quality policies and departmental SOPs.

As Deputy Program Manager, you'll provide leadership, oversight, and operational management for multiple contracts. Oversee cost, schedule, and technical performance of program task orders, as well as lead technical and cost proposal development. Act as a primary point of contact for customers, providing updates on program performance and ensuring customer satisfaction.