Join Monzo as a people-focused Team Manager on the evening & overnight team, leading COps squads. You’ll work between 2.30pm and 8.30pm, primarily Monday-Friday, with 1 weekend day in every 8 weeks. You'll support part time COps, deliver coaching, empower your team, and manage performance to help Monzo customers with their financial lives.
Seeking a Team Lead to join the Annotations Department to oversee and manage a team of 10–20 individuals working on video annotation. This role encompasses team leadership, project management, quality assurance, and continuous process improvement. As a Team Lead, your primary responsibility will be to ensure your team exceeds the company’s performance and quality standards. You’ll be responsible for the day-to-day operations ensuring the delivery of accurate annotations within SLA.
The Assistant Manager will oversee the Customer Experience team, support the development of supervisors, and maintain high service standards. This role involves managing daily operations, workforce planning, meeting KPIs like SLAs and CSAT, and ensuring adequate staffing, especially during seasonal demands. The manager will contribute to strategy meetings and implement training to empower the team to deliver on the brand promise.
Oversee the implementations team and ensure alignment with departmental and corporate goals. Leading by example, provide exceptional leadership and prioritize superior customer service. Manage teams, develop strategies to drive onboarding and implementing customers, customer satisfaction, retention, service adoption, and collaborate across departments to optimize performance and revenue.